Terms & conditions

Ty Poppy – Direct Booking Terms & Conditions


1. Booking & Payment

  • Full payment to be made at time of booking,


2. Cancellation Policy

  • All deposits are non refundable.
  • If cancelled within 28 days of arrival date, amount minus deposit (£50) will be refunded.
  • Kindly note that cancellations received within seven (7) days of the scheduled arrival date are not eligible for a refund. However, guests are eligible to reschedule their stay once, subject to availability of the requested new date


3. Check-In & Check-Out

  • Check-in time: 3:00 PM – 10:00 PM
  • Check-out time: by 10:00 AM
  • Self check-in is available via lockbox; details will be provided prior to arrival.


4. Guest Numbers & Use

  • Maximum occupancy is 6 guests
  • Only guests listed on the booking are permitted to stay overnight.
  • No parties, events, or unapproved gatherings are allowed.
  • No smoking is permitted inside the property.


5. Pets,;

  • Pets are welcome by prior agreement; £50 per pet. Please ensure pets are kept off furniture and are not left unattended inside the property. Pets are not to go upstairs.
  • Guests are responsible for cleaning up after their pets.


6. Damage & Liability

  • Guests are responsible for any damage or breakages during their stay.
  • Please report any accidental damage so we can repair or replace items as needed.
  • We reserve the right to charge for damage, excessive cleaning, or theft.


7. Security

  • CCTV cameras are installed on the exterior of the property for security purposes (covering the street, garden, and rear parking/garage).
  • The property includes a secure storage area for bikes. However, guests are responsible for securing their own equipment.


8. Cleaning & Departure

  • The property will be cleaned thoroughly before your arrival.
  • Before departure, we ask that you:
  • Place used towels in one location
  • Strip all linen from the beds and leave in each bedroom.
  • Dispose of rubbish in the bins provided
  • Switch off lights and appliances
  • Ensure all doors and windows are securely locked


9. Owner Access

  • In the unlikely event of an emergency or urgent maintenance, we reserve the right to access the property. We will always provide notice where possible.


10. Agreement to Terms

By placing a booking directly with Ty Poppy, you agree to comply with the above terms and conditions. Failure to follow these terms may result in termination of your stay without refund.