Privacy Policy
Privacy Policy for Ty Poppy
Effective Date: 17 April 2025
At Ty Poppy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you book a stay with us directly.
1. What Information We Collect
When you make a direct booking or enquiry, we may collect the following personal information:
- Full name
- Contact details (email address, phone number)
- Home address (if needed for invoicing or confirmation)
- Details of your booking (number of guests, dates, any special requests)
- Payment information (if applicable)
2. How We Use Your Information
We use your information to:
- Process and manage your booking
- Communicate with you before, during, and after your stay
- Provide customer service and respond to enquiries
- Meet legal or tax obligations
- Improve our guest experience
We will never sell or share your personal data with third parties for marketing purposes.
3. How We Store Your Information
All personal data is stored securely on password-protected devices and email systems. Any physical records (if applicable) are kept in a secure location and destroyed when no longer needed.
4. How Long We Keep Your Data
We retain your personal information only for as long as necessary:
- Booking records: up to 6 years for tax and legal purposes
- Enquiries: deleted after 12 months if no booking is made
- You can request deletion of your personal data at any time, unless we are legally required to retain it.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccuracies in your data
- Request that we delete your data
- Withdraw consent at any time (for example, to stop receiving messages)
To do this, please contact us at typoppy2@gmail.com or call 07432 126899.